Your conversations matter. So does your privacy.

1. Information we handle

Depending on assigned permissions and use of the service, BlueBuzzer Voice processes:

• Employee identity and account data: name, work email, assigned role, assigned extensions, authorization status, and authentication/session records.
• Call information: caller and destination phone numbers, associated extension, direction, call events, status, timestamps, and provider call identifiers.
• Voicemail: audio recordings callers choose to leave, recording identifiers, duration, mailbox association, and message activity such as playback, hiding, or restoration.
• Device registration: platform, installation identifiers, device labels where provided, registration state, and push-notification registration information used to deliver incoming calls.
• Technical and security records: service errors, authentication attempts, access-control events, and limited network information such as IP addresses when recorded by infrastructure or security logs.

Voice is not designed for public signups or consumer advertising profiles. Callers who leave voicemail may be recorded after receiving the applicable voicemail prompt.

2. How we use information

• Authenticate employees and manage authorized access to company extensions.
• Route incoming calls, display caller information, and show relevant call history.
• Record, deliver, play, and manage voicemail for authorized mailboxes.
• Register employee devices and deliver incoming-call notifications.
• Maintain service reliability, investigate errors, prevent abuse, and produce security audit records.
• Respond to employee support inquiries and meet applicable legal requirements.

3. Providers and disclosures

BlueBuzzer Voice uses Twilio to support calling functions and voicemail. Twilio may process phone numbers, call signaling, call metadata, and voicemail recordings as needed to provide those services. Depending on device platform, Apple Push Notification service / PushKit and Google/Firebase Cloud Messaging may help deliver call notifications. Our hosting and database infrastructure processes account and operational records required to run the service.

Information may also be disclosed to authorized BlueBuzzer administrators or support personnel according to their operational permissions, to service providers acting on BlueBuzzer's behalf, or when required by law.

These providers have their own contractual and technical data-protection arrangements. We assess and manage access by service providers in accordance with applicable agreements and law.

4. Private voicemail and call records

Voicemail messages are associated with the extension a caller reaches. The mobile inbox is restricted by the employee's authorized extension assignments; a user cannot choose another mailbox merely by changing an extension number in the app. Authorized administrators may have separate access for operational oversight.

Call recordings are not created merely because the phone rings. The voicemail feature records messages left by callers. Other recording features, if introduced later, require an update to this notice and applicable disclosures.

5. Security and employee access

Voice uses employee authentication and server-side extension authorization. Device registrations and employee access may be disabled or revoked by authorized administrators. Connections to the service use HTTPS, and the system keeps records of selected security and mailbox actions.

No internet-connected service can guarantee absolute security. If you suspect unauthorized access or lose an enrolled device, contact employee support promptly so access can be reviewed.

6. Data retention and deletion

Account records, call details, voicemail audio, device registration records, and security logs are retained while reasonably needed for business communication, authorized access, security operations, troubleshooting, contractual requirements, or legal obligations. Different categories of information may be subject to different schedules and provider-specific storage processes.

Deactivating an employee account or deleting a message from the mobile inbox does not necessarily delete call records, provider recordings, security logs, backups, or information subject to a lawful retention obligation. We evaluate deletion requests based on the type of data, applicable obligations, and available provider deletion mechanisms.

To ask how long a particular record is kept or to request review or deletion, email voice@bluebuzzer.com. BlueBuzzer will verify the requester's authority before disclosing or changing account or recording information.

7. Employee privacy choices

Authorized employees may contact BlueBuzzer Voice support to request access to their information, correction of inaccurate employee details, review of assigned extensions or device registrations, or deletion where permitted by law and business record-keeping obligations.

Employees can also ask an administrator to revoke a lost device or disable their employee access. Certain data uses are essential to operating an assigned business phone extension; disabling them may prevent the application from receiving calls.

8. Device permissions and notifications

The mobile app uses microphone access for live voice conversations. Incoming calls rely on operating-system telephony and push-notification services, including Apple's CallKit/PushKit on iOS and relevant Android notification and voice services. Device settings control permissions offered by the operating system.

Private voicemail audio may be temporarily stored in the application's device cache for playback. The application is designed to clear temporary playback files when they are no longer needed, although device backups, failures, or operating-system behavior may affect deletion timing.

9. Where information may be processed

Communications and infrastructure providers may process information in countries other than the employee's or caller's location, subject to applicable provider arrangements and legal protections. Contact employee support for information relevant to a specific request.

10. Changes to this policy

We may update this policy when BlueBuzzer Voice features, service providers, or legal obligations change. The effective date at the top of this page identifies the current notice. Material changes will be communicated by an appropriate channel when required.

11. Contact BlueBuzzer Voice

For privacy inquiries, access requests, voicemail questions, or deletion requests, contact the BlueBuzzer Voice support team:

BlueBuzzer LLC
Email: voice@bluebuzzer.com
Employee support: voice.bluebuzzer.com/support.php

Do not email passwords, one-time authentication codes, API tokens, or copies of private voicemail recordings.